Frequently asked questions
Ordering, prices, delivery and the store.
Can I buy online?
You can build a cart and send us your order request, but you do not pay on the website. We reply with the price and what is in stock, and we agree how you collect and pay.
How do I get a price?
Add the products to your cart, open the cart and press “Send on WhatsApp” or “Send by email”. You can also call us. We reply with prices and stock.
Where is the store and when is it open?
We are in Nyarugenge, Kigali. We are open Monday to Friday, 9:00 to 18:30.
Do you deliver?
Yes, we deliver across Rwanda. Tell us where you are when you send your order request, and we confirm the delivery cost and time with the price and stock. You can also collect from our store in Nyarugenge, Kigali.
Which brands do you stock?
We carry IFAN, Era, Grohe, Milano, Sanwa, Kistenmacher, Hager, Viko, Kimei, Apollo. Most pipes and fittings are Era and IFAN.
I do not know the size. What should I do?
Send a photo of the part, or bring the old one to the store. Our team will match it for you.
Do you supply contractors and large projects?
Yes. We supply contractors, schools, hotels, offices and institutions, and we also carry out construction and installation contracts. See our work page.
Where can I buy PPR pipes and fittings in Kigali?
Impala Trading in Nyarugenge, Kigali stocks PPR pipes and PPR fittings in every common size, plus HDPE, PVC, galvanised and multilayer fittings. Search the range, add to your cart and send us your order.
Do you also supply pumps, solar, generators and safety equipment?
Yes. Besides plumbing and hardware, we supply water pumps, solar energy equipment, generators, carpentry machines and tools, safety equipment and medical and laboratory equipment. Contact us for a quote.
What languages do you speak?
English, French and Kinyarwanda.